There are some instances that we are unable to accept liability for lost or damaged baggage:
- Loss or damage that has been accepted under the condition of the Limited Release Tag (LRT)
- Damage to zip sliders
- Loose wheels
- Damage to side handles
- Minor dents or scratches
- Damage to baggage that is more than 5 years old
In the case of delayed baggage, you are entitled to submit a claim for essential items that you need to purchase whilst we track your bags. There is no guarantee that you will be able to reclaim everything you ask for.
All reimbursements are at our discretion.