COVID-19 Booking Changes and Credits

Plan your travel with confidence when you book with Airnorth.  

With travel demand increasing, Airnorth continues to help our customers explore more of Australia’s backyard, with extended booking terms and conditions for tickets issued during the Covid pandemic.

For tickets that were issued between 1 April 2021 and 30 September 2021, we have extended travel validity, and continue to waive all change fees.  Please refer to the table below for new validity dates. 

TicketedTravelChange Fees waivedCredit Validity
Round 11 April to 30 June 2021Extended to 27 February 2023Yes20 to 22 months
Round 21 July to 30 September 2021Extended to 30 March 2023Yes18 to 20 months

*Please note that all tickets issued from 01 October 2021, Airnorth standard Booking Terms and Conditions apply.

Customers who wish to cancel their bookings will be able to do so with the value retained in credit.

Flights can be rebooked but if the new fare is higher, a fare difference must be paid.

Due to high demand, we’re experiencing some delays in call wait times and the processing of flight credits, refunds and other options.

If your flights were booked through Qantas code share, a travel agency or third-party website, contact these companies directly for assistance.

Also, check Manage My Booking or flight status for the most up-to-date information on your flights.

If we’ve cancelled your Airnorth flight, we’ll rebook you on the next available flight to your booked destination, at no additional cost to you. Alternatively, you can choose a flight credit. You won’t be charged any change or cancellation fees.