TRAVEL Alert: COVID-19 TRAVEL UPDATE

Coronavirus (COVID-19): For the latest updates and information on travelling with us click here.

COVID-19 Booking Changes and Credits

Plan your travel with confidence when you book with Airnorth.  

We have waived all change fees applicable for customers who have tickets issued between 01 September 2019 to 30 September 2021, with a travel period between 29 October 2020 to 30 September 2021.  Validity of active credits from 01 September 2019 to 28 February will be extended from 12 months to 18 months from the date of ticket issue.

Customers who wish to cancel their bookings will be able to do so with the value retained in credit.

Flights can be rebooked but if the new fare is higher, a fare difference must be paid.

Due to high demand, we’re experiencing some delays in call wait times and the processing of flight credits, refunds and other options.

If your flights were booked through Qantas code share, a travel agency or third-party website, contact these companies directly for assistance.

Also, check Manage My Booking or flight status for the most up-to-date information on your flights.

If we’ve cancelled your Airnorth flight, we’ll rebook you on the next available flight to your booked destination, at no additional cost to you. Alternatively, you can choose a flight credit. You won’t be charged any change or cancellation fees. We’ll be contacting anyone whose flight has been impacted as soon as possible.

TicketedTravelChange Fees waivedCredit Validity
Round 11 September 2020 to 30 September 2021Extended to 30 December 2022Yes27 months
Round 21 October 202130 September 2022Yes12 months