Contact us

 

Reservations

In addition to making bookings on airnorth.com.au, bookings can be made through our Reservations team.

Phone: 1800 627 474
Email: reservations@airnorth.com.au

Reservation hours of operation:

7.30am to 6.00pm Monday to Friday- Central Standard Time
8.00am to 12 noon Saturday - Central Standard Time

For any enquiries outside of our Reservations operating hours, please contact our Afterhours Contact Centre on +61 8 8920 4003.

Afterhours Contact Centre hours of operation:

5:00am to 7:00pm Monday to Sunday- Central Standard Time
Please note that these times may vary in line with schedule requirements of Airnorth.

 

Refunds

All refund requests to contact Airnorth Reservations on FreeCall (within Australia) 1800 627 474.

Administration

4 Lancaster Road
MARRARA
PO Box 39548
WINNELLIE  NT 0821 Telephone: +61 8 8920 4000 Facsimile: +61 8 8920 4095

Customer feedback

We love feedback; the good, bad and neutral. It helps us understand how we are performing and where we need to improve and what’s important to you.

You can share your feedback with us via email, mail, online or messenger.

Email: customerservice@airnorth.com.au 

Online Form: online feedback form

Please note that our Customer Service Team are available to respond Monday to Friday between 08:00am to 5:00pm Australian Central Standard Time.

What will we do with information provided as feedback?

Airnorth Customer Service department provides feedback facilities on this site to allow customers to provide input into the services and goods they have received while using Airnorth.

Customers may provide personal details for the purpose of receiving a reply to their feedback. The feedback provided may also be used for the purpose of rewarding staff for outstanding service, improvement on services within our network and operations and/or remarketing on social media platforms. We will not add your email address or name to any mailing list.

Airnorth may publish aggregated information about your feedback, providing your first initial and last name (ie; J. Good).

If you do not give permission for your feedback to be used for this purpose or displayed in this fashion, please notate this in your feedback.

Please note the inbox is only managed on business days between 8:00AM - 5:00PM. We will always work to respond to your feedback as soon as possible.

For any urgent enquiries, please contact phone numbers listed under Reservations above.

Employment

For employment enquiries, please contact us at: humanresources@airnorth.com.au

Marketing

For all media and sponsorship enquiries, please contact us at: marketing@airnorth.com.au 

Please note this inbox is only managed on business days between 8:00AM - 5:00PM. We will always work to respond to your feedback as soon as possible.

Social media

Share your adventures with us by hashtagging #AirnorthAU and tagging us on Facebook and Instagram.