Special needs

Airnorth acknowledges that some customers will need special assistance to meet our conditions of carriage and is committed to accommodate those passengers within the limits of its capability and practicality.

Air travel involves a low oxygen environment and can cause or aggravate certain medical conditions, some are inadvisable to fly with and others may cause discomfort.  

Airnorth requires that all passengers have the ability to understand and follow Company travel procedures to ensure the safety of all passengers and crew on Airnorth flights. Airnorth acknowledges that some passengers will need assistance to meet this requirement.

This assistance commences with effective communication processes between the intended passenger and Airnorth reservations check in and ground handling areas. Airnorth will, were possible provide physical infrastructure to assist with the smooth transport of people with disabilities and any aids they may require.

Airnorth endeavours to align their Disability Access Facilitation Plan with code share partners to ensure a smooth transition for passengers operating on our service; however differences in policies, procedures and assistance available will exist due to aircraft type, capabilities and staffing limitations.

Under the Disability Discrimination Act 1992 (DDA) a disability is broadly defined to include physical, sensory, intellectual and psychiatric disabilities. A disability that falls under this definition includes behaviour that is a symptom or manifestation of the disability.

Airnorth's Disability Access Faciliation Plan includes:

Disability Access Facilitation Plan Definitions
Reservation and Pre-Flight Planning
Airport Processes
Check-in
Security Screening
Carriage of Wheelchairs and Other Mobility Aids
Assistance Animals
Carriage of Medical Equipment
Access to, and Onboard the Aircraft
Direct Assistance
Complaints and Feedback
Expected Improvements
Special Assistance Passengers
Unaccompanied Minors
Information Management
Communicating with Persons with Disabilities
Passengers with Illness or Injury - Appendix A
Passengers with Disability - Appendix B
Customer Management System Codes - Appendix C
Disability Access Facilitation Information Form (DAFI) - Appendix D

Download the full Airnorth Disability Access Facilitation Plan

For more information contact the Safety and Compliance Department in writing to:

The Safety and Compliance Manager
Airnorth
PO Box 39548
Winnellie  NT  0821
Australia

Email:    compliance@airnorth.com.au
Phone:  +61 8 8920 4017