Air Saver Airfare rules

No fees apply where you are entitled to a refund or alternative flight under the Australian Consumer Law or Airnorth’s Conditions of Carriage.

Travel class Economy
Flight changes

Changes can be made by phoning Airnorth Reservations 1800 627 474

Some changes can also be made online via Manage My Booking.

Changes before the day of scheduled departure:

  • At the time of making the change, the relevant fee will apply.
  • A fare difference may apply.
  • Your original airfare may be used as credit towards the payment of the new airfare;
  • Your new booking must be for travel anywhere on the Airnorth network within 12 months of the date that the original ticket was booked.
Changes on the day of scheduled departure:
  • Not permitted. The airfare will be fortfeited

 Re-routing of airfare:

Name changes

Permitted with applicable name change fee.

Refunds Original airfare may be placed in credit. The credit value can be used as full or partial payment for a new booking for travel anywhere on the Airnorth network within 12 months of the date that the original ticket was booked.
Payment Immediate payment required upon booking. Credit card fees may apply.
Credit

Before scheduled departure:

  • Permitted.
  • Your original airfare may be placed onto credit and used as payment of a new airfare;
  • Credit is valid for a maximum of 12 months from the original date of booking.
Cancellations 

Before or on the day of scheduled departure:

  • Ticket value can be used toward payment for a new booking for travel anywhere on the Airnorth network within 12 months of the date that the original ticket was booked.
  • You are unable to re-book and travel on the same day.

After the day of scheduled departure:

  • Not permitted and the airfare will be forfeited.
Children/Infants
  • Children are classified as being over 2 years and under 12 years of age are required to occupy their own seat.
  • Children not travelling with an adult passenger are considered as an unaccompanied minor – a supervision fee will apply.
  • Children fares are charged at 100% of the adult airfare.
  • Infants are classified as being under 2 years of age.
  • Infants not occupying a seat travel free of charge Infants occupying a seat are charged at 100% of the adult airfare.
  • Infants must be accompanied, with a maximum of one infant per adult travelling.
  • More information on travelling with infants.
Other
  • Waitlist is not permitted.
  • Baggage Allowances is 20Kgs.
    • Confirmed uplift on E120 or M23 aircraft 13kgs.
    • Baggage in excess of 13kgs on E120 or 20kgs on E170 will be uplifted on standby basis.
    • Baggage in excess of 20kgs is subject to excess baggage fees.