Air Flex Airfare rules

Travel class Economy
Flight changes

Changes can be made by phoning Airnorth Reservations 1800 627 474

Some changes can also be made online via Manage My Booking

Changes before and on the day of scheduled departure:

  • Date changes permitted with no additional change fee
  • Your original airfare may be used as credit toward the payment of a new fare of equal or higher value, provided the new airfare conditions are met
  • Ticket value can be used toward payment for a new booking for travel anywhere on the Airnorth network within 12 months of the date that the original ticket was booked.

Re-Routing of airfare:

  • Permitted with no additional change fee
  • At the time of making the change you are required to pay any fare difference between the fare for your new route airfare and the original airfare
  • Should the new route booking airfare be less than the original airfare, the remaining airfare is forfeited/no refund available
  • Waitlist permitted
Name changes

Permitted

Refunds

Before and on the day of scheduled departure:

  • Fare is fully refundable, with the exception of Arnhem Land routes (Maningrida, Milingimbi and Elcho Island)
    • In the event of no-show on these Arnhem Land services, tickets remain valid for travel as per the original itinerary on a stand-by basis only, however no refund is available
  • Refunds are excluded for any remaining airfare when re-routing a booking as stated above in Flight changes rules
Payment
  1. Immediate payment is required for all internet bookings
  2. Ticketing must be completed within 14 days after reservations are made, or at least 14 days before departure (whichever is earlier).
Credit

Before and on the day of scheduled departure:

  • Permitted, your original airfare may be placed onto credit and used toward the payment of a new airfare
  • Credit is valid for a maximum of 12 months from the original date of booking
  • Ticket value can be used toward payment for a new booking for travel anywhere on the Airnorth network within 12 months of the date that the original ticket was booked
Cancellations
(including no- show)

Before the day of scheduled departure:

  • Cancellations are permitted, with full refund

On or after the day of scheduled departure:

  • Fare is fully refundable, with the exception of Arnhem Land routes (Maningrida, Milingimbi and Elcho Island)
    • In the event of cancellation on the day or no-show on these Arnhem Land services, tickets remain valid for travel as per the original itinerary on a stand-by basis only, however no refund is available
Children/infants
  • Children are classified as being between 2-11 years of age inclusive and are required to occupy their own seat.
  • Children fares are charged at 80% of the adult airfare.
  • Infants are classified as 0-1 years of age (under 2 years)
  • Infants not occupying a seat travel free of charge Infants occupying a seat are charged at 80% of the adult airfare.
  • Infants must be accompanied, with a maximum of one infant per adult travelling.
  • More information on travelling with infants