Special Needs Passengers
Airnorth generally will not allow a person to travel without an Accompanying Passenger* unless the person can travel independently, meaning that they can travel safely without assistance, supervision or both. There are limited exceptions to this and you should contact Airnorth for further information.
Airnorth does not have the systems, staff or facilities required to assume responsibility for such assistance and supervision. However, we do provide limited special assistance services to accommodate customers who need to travel with a guide dog, hearing or mobility dog, customers who require a wheelchair to reach the aircraft and customers who require two seats for themselves. If you require special assistance please contact Airnorth prior to making your bookings. Those who have made special arrangements will be boarded first.
*Accompanying Passenger means a paying passenger who, in our reasonable opinion, can travel independently and is able to and will provide the appropriate assistance, supervision, or both, as is required for the particular customer they are accompanying. As a guide, Airnorth generally will not consider a passenger to be an appropriate Accompanying Passenger for a child unless the passenger is at least 15 years old.
Greater Freedom Fare
Discounted conditional fares on this site assume the intending passenger can travel without any special assistance from Airnorth.
A passenger who has special needs must book through the Airnorth Reservations office on 1800 627 474. If Airnorth requires the passenger to be accompanied in flight by a safety assistant, a special fare called the "Greater Freedom Fare" may be available.
The "Greater Freedom Fare" is 10% of the full economy fare and is fully flexible up to the date of travel without additional fees.
Airnorth will permit a safety assistant to travel on the Greater Freedom Fare and if the passenger is remaining longer than 3 days at the first destination, the safety assistant may return to the uplift point and return to the first destination to accompany the passenger on the return journey. All sectors will be at 10% per person plus mandatory taxes and charges when applicable.
