Airnorth provides special assistance to passengers who:
- need to travel with a guide dog
- need to travel with a hearing or mobility dog
- require a wheelchair to reach the aircraft
- require two seats for themselves
For your special assistance requirements, please contact Airnorth Reservations prior to making your booking. Passengers who have made special arrangements will be boarded first.
Passengers with special medical and/or mobility needs may be required to travel on Airnorth with an Accompanying Passenger*. Only when the passenger can travel independently, meaning that they can travel safely without assistance and supervision, Airnorth can allow boarding. Please contact Airnorth Reservations on 1800 627 474 for further information.
Greater Freedom Fare
A passenger who has special needs must book through Airnorth Reservations on 1800 627 474. If Airnorth requires the passenger to be accompanied in-flight by a safety assistant, a special fare called the "Greater Freedom Fare" may be available for that safety assistant. The Greater Freedom Fare is 10% of the full economy fare and is fully flexible up to the date of travel without additional fees.
If the passenger is remaining longer than three days at the first destination, the safety assistant may return to the uplift point and return to the first destination to accompany the passenger on the return journey. All sectors will be at 10% per person plus taxes and charges when applicable.
Special Needs Information Form
Individual customers have different needs and require different types and levels of assistance. To ensure that assistance can be adequately provided, passengers are advised to provide Airnorth with information regarding their requirements prior to travel. This is done through the use of a Special Needs Information Form (SNIF).
Airnorth respects the privacy of its customers and endeavours to obtain this information once per customer, and to retain it in a special needs profile.
Passsengers requiring special needs when travelling can obtain more information here.
*Accompanying Passenger means a paying passenger who, in our reasonable opinion, can travel independently and is able to and will, provide the appropriate assistance, supervision, or both, as is required for the particular customer they are accompanying. As a guide, Airnorth generally will not consider a passenger to be an appropriate Accompanying Passenger for a child unless the passenger is at least 15 years old.